PRIVACY POLICY

At Survey First, accessible from https://www.surveyfirst.co.uk, we prioritise the privacy of our visitors and users. This Privacy Policy outlines the types of information that is collected and recorded by Survey First and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at hello@surveyfirst.co.uk.

LAST UPDATED 15/09/2024

1. Information We Collect

We may collect the following types of personal data from you:

Personal Identification Information: Name, email address, phone number, and other relevant contact details.
Survey Responses: The information you provide when completing surveys.
Usage Data: We may collect information on how you access and use the website, including IP address, browser type, operating system, referring URLs, and pages visited.
Cookies and Tracking Technologies: We may use cookies, web beacons, or similar technologies to collect information about your use of our website.

2. How We Use Your Data

We use the information we collect in various ways, including:

To facilitate and administer surveys.

To communicate with you, including sending survey invitations and updates.
To improve, personalize, and expand our website and services.
To understand and analyze how you use our website.
To develop new services, features, and functionality.
To comply with legal obligations.

3. Legal Basis for Processing

We process personal data based on the following legal grounds:

Consent: You have given us consent to process your personal data for one or more specific purposes.
Contractual Obligation: Processing is necessary for the performance of a contract you are a part of, such as responding to a survey.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services or marketing.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including any legal, accounting, or reporting requirements. Survey responses will be anonymised when possible.

5. Sharing Your Data

We do not share your personal data with third parties except in the following circumstances:

Service Providers: We may share your data with trusted service providers who assist us in operating our website or conducting surveys.
Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or other legal processes.

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain rights regarding your personal data:

Right to Access: You can request copies of your personal data.
Right to Rectification: You can request that we correct any inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data.
Right to Restrict Processing: You have the right to request that we limit the processing of your personal data.
Right to Data Portability: You can request that we transfer your data to another organisation or directly to you.
Right to Object: You can object to our processing of your personal data.
To exercise these rights, please contact us at hello@surveyfirst.co.uk.

7. Cookies Policy

Survey First uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us provide a more tailored experience. You can choose to disable cookies in your browser settings; however, this may affect the functionality of our website.

8. Security of Your Data
We employ industry-standard security measures to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. You are encouraged to review this policy periodically for any updates.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Survey First
Email: hello@surveyfirst.co.uk
Phone: 0330 133 6132